FAQ

Can I return & exchange items? TOP

You can return your orders, in their original condition please, within 14 days from date of purchase for an exchange or full refund. Postage fees are non-refundable.

We do not accept returns or exchanges for customised hairbow holders.

Please email us for more details if you require any returns or exchanges :)

Email: suzie@nyrasbowtique.com

Email: nyrasbowtique@gmail.com

What do we use to make your bows? TOP

Which clips should I choose? TOP

30mm baby snaps are suitable for newborns or babies with fine hair.

These clips are gentle on babies' heads and will stay in place.

35mm alligator clips are for infants with a wee bit more hair.

These clips are gentle on babies' heads and will stay in place with our special non-slip tape placed at the base of the clip. You can use these clips with our interchangeable headbands.

45mm alligator clips are for toddlers.

These clips are a little longer than the 35mm but has the same width.

They are definitely gentle on babies' heads and will stay in place with our special non-slip tape placed at the base of the clip. You can use these clips with our interchangeable headbands.

70mm french barrette are ideal for girls above the age of 3. Moms can wear these too!

They're great for pigtail bows.

How long does it take for my order to ship? TOP

Most orders ship within 5 to 7 business days after receipt of payment.

Orders for personalised tees ship within 7 to 10 business days after receipt of payement.

Business days constitute as Mondays to Fridays.

For Singapore orders, normal local postage takes around 1 to 2 business days.

This additional day(s) is not inclusive of our processing time.

Shipping time for international orders varies from country to country.

Please email us for a proper shipping quote and time.

Self-collection for Singapore orders are subject to prior confirmation.

We do not commit ourselves to the timings and days given.

All urgent orders are subject to our pending order status.

We will try our best to ship the items out to you if it permits us.

Do you do wholesale or retail? TOP

We gladly welcome all wholesale or retail enquiries!

Please email us for further enquiries.